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How to excel in customer reception?
There are different approaches to customer reception in daily work at an AR company! ALVA Systems, as an AR technology supplier, fully utilizes its technological advantages in the company's everyday work scenarios.
Today, let me share with you the "secret weapon" for customer reception in an AR company!
By leveraging the world-leading Area Recognition technology, we have incorporated more efficient and intuitive AR indoor navigation into our customer reception work, enhancing the customer experience!
Meanwhile, AR spatial recognition is leveraging its inherent advantages and riding the wave of the Internet of Things (IoT) to make significant strides in the industrial manufacturing sector, with great potential in numerous application scenarios.
Technical Analysis: "Taking AR Recognition Technology to the Next Level"
To introduce Area Recognition technology, we need to start with the "pyramid" of AR recognition technology.
As shown in the diagram, AR Area Recognition is a higher level of recognition technology built upon image and model recognition. In contrast to the recognition of individual objects, Area Recognition involves modeling an entire region. It captures feature information and positional data from different locations within the area, enabling the display and interaction of corresponding AR content.
For example, in a company tour, when customers reach different locations, they can directly view the departmental information of the corresponding staff at that location.
Compared to the traditional button-based triggering mechanism, AR Area Recognition technology enables the active triggering of corresponding functions based on different locations. This results in a better interactive experience and a more intuitive and efficient tour guide.
In addition, compared to traditional guided tours that rely on a single person's explanations, AR guidance, supported by Area Recognition technology, can integrate more diverse information content such as images, videos, and digital models into the actual scene. This enables the fulfillment of various personalized needs.
Application Scenarios
Integrating IoT data to unlock unlimited possibilities.
Of course, the implementation difficulty of Area Recognition technology is directly proportional to its position in the "pyramid."
Larger and more complex contextual models pose significant computational challenges for AR engines, and ALVA is one of the few companies globally that has mastered this recognition technology.
Moreover, whether it is for exhibitions, showrooms, or company tours, ALVA has accumulated a wealth of cases in these mature exhibition display application fields.
In fact, Area Recognition technology is not limited to displays and tours. With the acceleration of digitization, AR Area Recognition is finding more application scenarios.
Previously, ALVA provided a solution for a renowned international beer brand, creating an AR digital twin factory based on AR technology. By incorporating production equipment information and process data into the solution, it assisted in building the AR digital twin factory.
Users can use an iPad or wear HoloLens glasses to view digital models based on real process flows on the corresponding equipment in the respective workshops. The virtual and real devices are mapped to each other in real time.
As a result, users can directly explore the internal components of the devices through mobile devices, simultaneously displaying real-time IoT data for inspection. This immersive approach provides a comprehensive understanding of the manufacturing process, deepening the user's knowledge of the process in a more realistic and engaging manner.
